Astronaut Privacy Policy

Welcome to the Astronaut Privacy Policy. This document explains how the Astronaut game (the “Game”, “we”, “us” or “our”) collects, uses, stores and protects information from players in India. We aim to be clear and practical: this policy tells you what data we need to operate the Game, why we need it, how long we keep it, and what control you have over your information.

Please read this policy carefully before registering, logging in, or playing Astronaut for real money. If you have questions about any part of this policy, check the Contact & Requests section below for how to reach our privacy team.

Scope and Applicability

This Privacy Policy applies to:

Players accessing Astronaut through our web platforms, mobile web (PWA) and official mobile applications;
Demo and real-money modes played by users located in India;
Any features of the Game where personal data is collected (registration, deposits, withdrawals, promotions, support).

If you access Astronaut via a third-party operator or aggregator, that operator may have its own privacy policy. In those cases, both policies may apply — this policy governs the Game’s direct handling of data.

Personal data we collect

We collect only the information necessary to provide, secure and improve the Game. Below is a short table summarising the main categories.

Data category	Examples	Purpose
Identity	Name, date of birth, username	Account creation, age verification, personalization
Contact	Email, mobile number, postal address	Registration, account recovery, support, notifications
Authentication	Passwords (hashed), session tokens, 2FA codes	Secure login, session management
Payment & Financial	Deposit/withdrawal amounts, transaction IDs, payment method details (UPI, wallets, bank transfer, crypto identifiers)	Processing payments, fraud checks, payouts
Verification / KYC	ID documents (passport, driver’s license, national ID), selfie photos	Compliance with identity verification and anti-money laundering rules
Usage & Gameplay	Game history, bets, wins/losses, device, IP, timestamps	Game functionality, analytics, dispute resolution
Device & Technical	Device model, OS, browser, cookies, IP address	Performance, debugging, fraud prevention
Communications	Support chats, emails, call recordings (if any)	Customer support, quality control

How we use your data

We use personal data to:

Create and manage your account, process deposits and withdrawals, and deliver the Game experience;
Verify identity and meet anti-fraud / anti-money laundering obligations;
Provide customer support and resolve disputes;
Send transactional messages (account alerts, payment confirmations) and marketing communications if you opt in;
Improve Game performance, detect and prevent cheating/fraud, and run analytics to refine gameplay;
Comply with legal or regulatory requirements and respond to lawful requests.

We do not sell your personal information. We may use aggregated, anonymized data for business analytics and product improvements.

Legal basis & consent

For players in India, we rely on:

Contract performance: to provide the Game and related services when you register and play;
Legal obligations: for KYC, anti-money laundering (AML) checks and tax or regulatory reporting where applicable;
Legitimate interests: for fraud prevention, security, analytics, and product improvement (balanced against your rights and freedoms);
Consent: where required (for marketing communications and certain optional features). You may withdraw consent for marketing at any time.

Sharing & disclosure

We may share your data with:

Service providers and processors (payment processors, identity verification providers, cloud hosting, analytics vendors) to operate the Game;
Operator partners if you play Astronaut through a third-party casino — in those cases the operator is a joint or separate controller for some data;
Legal and regulatory authorities when required by law, court order or to prevent fraud and security threats;
Affiliates and corporate service providers for operational reasons (e.g., accounting, audits), under strict confidentiality agreements.

All third parties are required to protect data at a comparable level and may only use it for permitted purposes.

Cookies, tracking and analytics

We use cookies and similar technologies for essential site functionality, performance improvements, fraud detection and optional analytics/marketing. You can control cookie preferences through your browser or in-app settings. Essential cookies are required to access the Game; disabling them may limit functionality.

Data retention

We retain personal data only as long as necessary to:

Provide the Game and fulfill your requests (including transactional records for deposits/withdrawals);
Comply with legal and regulatory obligations (for example, financial records retention);
Resolve disputes and enforce our terms.

Typical retention ranges:

Account & transactional records: up to 7 years for compliance and audit purposes;
Gameplay and logs: 1–5 years depending on fraud and dispute risk;
Marketing preferences: until you withdraw consent.

If you request account deletion, we will remove or anonymize data where feasible, subject to legal retention requirements and obligations to preserve transaction histories.

Security measures

We implement appropriate technical and organizational measures to protect data, including:

Encryption in transit (TLS) and encryption at rest for sensitive fields where practical;
Hashed passwords and secure session management;
Role-based access controls and logging for internal access;
Regular security assessments and vulnerability testing.

No system is perfect. If a data incident occurs, we will notify affected users and take remedial actions in line with applicable laws.

Children & age restrictions

Astronaut is intended for users who meet the legal gambling age in their jurisdiction (India: please follow local state laws). We do not knowingly collect personal data from minors. If we discover a minor has created an account, we will suspend and delete the account pending verified parental consent and legal requirements.

Your rights and choices

You can exercise the following rights where applicable:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request deletion of your account and personal data (subject to legal retention).
Portability: Receive your personal data in a structured, commonly used format.
Objection / Restriction: Object to processing based on legitimate interests or ask us to restrict processing.
Withdraw consent: For marketing or optional features, withdraw consent at any time.

To make a request, use the contact channels below. We’ll verify your identity before responding and aim to respond promptly and within any legal timeframes.

International transfers

If we transfer data to service providers outside India, we ensure appropriate safeguards such as contractual protections, approved standard contractual clauses or equivalent measures to maintain an adequate level of protection.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll post the revised policy with an updated effective date. Significant changes that materially affect your rights will be communicated via in-app notifications or email (if you are registered).

Contact & requests

If you have questions, want to exercise your rights, or need support regarding privacy, contact our Data Protection Team:

Contact option	Details
Email (Privacy)	[email protected] (use in-app support if provided)
Support Portal	In-app support chat available after login
Data requests	Send authenticated requests with your account details and the nature of the request

(When contacting us, include your account username and the email/phone associated with your account so we can verify and process requests quickly.)

Complaints

If you believe we have not addressed your request properly, you may escalate the matter to our Privacy Team. If you remain unsatisfied, you may also consider contacting the relevant data protection or consumer protection authority in your jurisdiction.

FAQ

Basic identity and contact details (name, email or phone), chosen password, and optional KYC documents if you verify for real-money play.

You can play demo mode without ID. For real-money play and withdrawals, KYC/ID verification is usually required by law and operator rules.

Transaction records are typically kept for up to 7 years for compliance; gameplay logs are retained for fraud prevention and dispute resolution (commonly 1–5 years).

Yes — we share necessary payment details (transaction IDs, amounts) with payment processors to complete deposits and withdrawals; processors are contractually bound to protect your data.

Contact our Privacy Team through in-app support or the privacy email. We will verify your identity and process deletion, subject to legal retention obligations.